CollegeVine Service Terms and Conditions

These terms and conditions are entered into between CollegeVine and the Client as of the Effective Date specified in the CollegeVine Service Agreement executed between the Parties.

Confidentiality

During the term of this Agreement, and for a period of three years thereafter, each party shall keep confidential and shall not use for any purpose or disclose to any third party any information provided to it by the other party, unless the information sought to be disclosed (a) is publicly known at the time of disclosure, (b) is lawfully received from a third party not bound in a confidential relationship with the other party, (c) is published or otherwise made known to the public by the other party, (d) was generated independently by the receiving party, or (e) is required to be disclosed under a court order and in such event, the receiving party shall limit such disclosure to the minimum required to comply with such court order and shall, to the extent permissible under law, notify the disclosing party of such disclosure request.

Certifications

Client certifies that if such student is not legally capable of entering into a valid contact, Client is the guardian, parent or representative of the student who will receive the services from the Company and has the authority to contract on behalf of such student. In such case, the Client and the student shall be deemed the “Client” in this Agreement. Alternatively, if Client is legally capable of entering into a valid contact, Client certifies that it has the authority to enter into this contract.

Client certifies that all work submitted to Company is the work of the student.

Client certifies that the student is a prospective applicant to high school, college, or graduate school and that the Client and the student will utilize the assistance of Company exclusively for the purpose of the student gaining admission to an educational institution of the student’s choice, or for activities that serve that purpose (such as increasing standardized test scores).

Notifications

Client agrees to notify Company of any and all admissions results as well as all applicable standardized test scores received after working with Company. All such data will be used exclusively for internal Company purposes and will not be shared with any third parties, except on an aggregated basis and in a manner that does not reveal the identity of any student.

Client agrees in good faith (subject to privacy considerations) to promptly notify employees or other representatives of Company of any material change in any condition relevant to the college admissions process, including, but not limited to, changes in academics, extracurricular activities, disciplinary record, or the like.

Limitation of Liability

Client agrees not to hold Company, its employees, its representatives, or its partners liable for denied admissions at any educational institution, for lack of improvement in standardized test scores or grades, or for perceived lack of improvement in relation to other services offered by Company. In no event will Company be liable for indirect, special, incidental or consequential damages or for any direct damages in an aggregate amount in excess of the fees paid by Client to Company in the prior twelve (12) month period.

Indemnification

Client and Company agree to indemnify, defend and hold each other harmless from any losses, liabilities, damages, costs or expenses (including reasonable attorneys fees) in connection with any academic, administrative, or legal claims, actions or proceedings arising from or relating to the other party's acts or omissions in connection with the services provided herein.

CollegeVine Refund Policy

All cancellations require written notification of cancellation by Client to Company. Refunds are calculated per product according to the following refund policies.

Mentorship Programs

Client is eligible for a 90% refund if cancellation notice is given within 5 days of the first session. Thereafter, Client is eligible for an 80% refund on the pro-rated amount remaining in the contract (calculated based on the time remaining in the contract vs. the total contract length). calculated by dividing the remaining contract time. No refunds will be processed after 6 months of service.

SAT Courses

Client is eligible for a 90% refund if cancellation notice is given within 5 days of the first session. Thereafter, Client is eligible for an 80% refund on the pro-rated amount remaining in the contract (calculated based on the time remaining in the contract vs. the total contract length). No refunds will be given after the earlier to occur of either a) 75% of the contract time has elapsed, or b) 75% course has been consumed.

Applications Programs

Client is eligible for a 90% refund if cancellation notice is given within 5 days of the first session. Thereafter, Client is eligible for an 80% refund on the pro-rated amount remaining in the contract (calculated based on the time remaining in the contract vs. the total contract length), with the following exceptions:

For Applications programs joined before September 1st of the application cycle, no refunds will be processed after September 1st of the application cycle or 30 days after the agreement effective date, whichever is later.

For Applications programs joined between September 1st and November 15th of the application cycle, no refunds will be processed after thirty (30) days from start of program.

For Applications programs joined after November 15th of the application cycle, no refunds will be processed after the initial 5 day period following the first session.

All Other Programs not specifically outlined above

Client is eligible for a 90% refund if cancellation notice is given within 5 days of the first session. Thereafter, Client is eligible for an 80% refund on pro-rated unused contract time. No refunds will be given after the earlier to occur of either a) 75% of the contract time has elapsed, or b) 75% course has been consumed.

Refund Method

Payments will be refunded to Client via the method used for initial payment within 30 days of written notice from Client to Company. International clients may receive a wire transfer within 30 days of written notice from Client to Company.

Fees and Penalties

Client agrees to give Company at least 3 hours’ notice for session rescheduling or cancellations. A written warning will be given by Company the first time Client fails to provide advance notice. Thereafter, a fee of $35.00 will be incurred for each additional late notice cancellation or no-show.

Warranties

All services are provided as is. Client agrees that the Company has not made any express or implied warranties of any kind.

Governing Law

Any disputes, claims, or actions arising out of this CollegeVine Service Agreement or any other services or products of the Company shall be governed by the laws of the Commonwealth of Massachusetts. Any dispute must be settled in the County of Middlesex, Commonwealth of Massachusetts. Client agrees to submit to personal jurisdiction in the Massachusetts courts to resolve any such dispute. In the event of litigation relating to the subject matter of this Agreement, the non-prevailing party shall reimburse the prevailing party for all reasonable attorney fees and costs resulting.

Miscellaneous

Company reserves the right to terminate services at any time, after which payment will be refunded on a pro-rated basis. Company also reserves the right to refuse service to any individual for any reason. This agreement contains the entire agreement between the parties, superseding in all respects any and all prior oral or written agreements or understandings pertaining to services provided to Client by Company and shall be amended or modified only by written instrument signed by both of the parties hereto. The parties hereto agree that in the event any article or part thereof of this agreement is held to be unenforceable or invalid then said article or part shall be struck and all remaining provisions shall remain in full force and effect.

CollegeVine Ethics Policy

CollegeVine values its commitment to maintaining high ethical standards and practices across all products and services. Our ethical standards for each division are as follows:

Essay Editing

CollegeVine will support Client through the essay and application process by guiding client-generated work through various stages of drafting and refining. CollegeVine will not write essays for Client from scratch -- that is, generate content and text without Client input. Additionally, CollegeVine will not independently develop an essay from a Client-generated outline or set of notes. In order for CollegeVine to begin editing Client’s essay, such essay must contain complete sentences, paragraphs, and ideas. Client commits that Client will not pressure CollegeVine to write an essay or any part of an essay for Client.

Essay topics and ideas must be either solely generated by Client or jointly generated by Client and CollegeVine. Client will be given control over Client’s own work and will have final authority and control over the structure and content of Client’s essays.

Academic Tutoring

CollegeVine will support Client with academic work by developing Client’s understanding of challenging material and providing guidance on effective academic strategies. When editing homework essays, CollegeVine will maintain the same standards of professionalism and ethics that are delineated above in the Essay Editing section. CollegeVine will never independently complete homework assignments for Client, regardless of scope -- that is, neither full assignments nor individual problems will be completed for Client.

However, CollegeVine will walk Client through procedures and strategies for challenging problems and offer corrections or suggestions for improvement on already completed work. Non-session grading of homework and feedback will only go so far as telling Client the correct process for solving a problem.

General Standards for Advising and Tutoring

CollegeVine will never suggest or advise that Client do something unethical or illegal in the course of advising or tutoring them.

Loss of Service

Client further commits that Client will not offer a separate incentive, financial or otherwise, for CollegeVine employees or representatives to violate the ethical standards outlined above. If Client violates this commitment, then CollegeVine reserves the right to deny service to the Client. If Client loses service as a result of an ethics violation, Client is not entitled to a refund.

I understand that if I do not comply with the Ethics Policy, I may be subject to legal action for damages or indemnification.

Admissions Results Data

Your admissions results are extremely important to us. We use your data for internal analysis and to help build a better service. Because of this, we require that you provide your results as soon as possible after you receive them. Please contact us for both your early results (if applicable) and regular decision applications.

We may contact you to obtain these results in the following ways:

Phone call from your consultant.

Email request from your consultant, an administrative assistant, or Company founders.

Formal survey emailed to you from a service such as MailChimp.

You may also email us at support@collegevine.com at any time to provide your results. Provide the number of schools you applied to and whether you were accepted, denied, or waitlisted for each one.

I understand that I must report my admissions results in a timely manner.

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