I'm trying to help my family with getting on a good phone plan. Does anyone know how T-Mobile's military verification process works for service members? I want to make sure we qualify before switching our plan.
T-Mobile has put in place a verification process to confirm your military status before offering the discounted military plan. Here's a step-by-step breakdown:
1. Once you've applied for T-Mobile's Military plan, the company will send you an email with a link that directs you to their online verification portal.
2. Once you're on the webpage, you’ll have a variety of options to verify your service. You could do this by:
- Uploading military service documents: If you choose this option, you could upload documents that show your name, such as a DD214, orders, or a military pay stub.
- Using your military email: T-Mobile could send an email confirmation to your .mil email address.
- Checking your records with the Department of Defense (DoD): T-Mobile partners with a third-party service called SheerID that checks your name and other personal details against DoD records.
3. The verification process can take up to 45 days. If you're not verified by day 45, you're automatically moved to a standard/ higher plan.
4. Keep in mind that T-Mobile's Military plan applies only to active duty military members, veterans, and their families. The account holder or their spouse must be the military member for the family to qualify.
Remember to have your military documents at hand to make the verification process seamless.
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