What does a vocational rehabilitation case manager do?

I'm considering a career as a vocational rehabilitation case manager, but I'm not entirely sure what the job entails. Could anyone provide some details about the day-to-day tasks and required qualifications for this role?

A vocational rehabilitation case manager primarily works with individuals who have experienced health conditions, injuries or disabilities that would impact their ability to secure, maintain, or return to work. The primary objective is to help these individuals regain their independence through the acquisition of skills and jobs that cater to their condition.

In terms of daily tasks, this could entail a variety of different responsibilities. Here are a few common examples:

- Assessing the client's skills, abilities, interests, and limitations to develop an Individual Plan for Employment (IPE).

- Coordinating services like job coaching, job placement, medical services, counseling, and assistive technology.

- Following up to ensure that the IPE is being executed effectively and that the client is making progress towards their goals.

- Advocating for the client's needs in different settings, like liaising with employers, educators, and healthcare professionals who are a part of the client's support network.

- Documenting and tracking client progress, and adjusting the plan as needed.

Regarding qualifications, the requirements can vary by state and employer, but at minimum, you will typically need a bachelor's degree in a related field like counseling, psychology, or social work. Some employers might require a master's degree in rehabilitation counseling or a related field. Certification can also be beneficial, such as the Certified Rehabilitation Counselor (CRC) certification, which demonstrates that you have met nationally accepted standards of competence in the field.

In addition to these formal requirements, the nature of this work calls for certain soft skills. For example, good communication and listening skills are essential because these professionals often work closely with clients who are dealing with stressful or sensitive situations. They also need to be able to effectively explain complex information about rehabilitation services and resources. Problem-solving skills are useful for developing tailored rehabilitation plans, and patience and empathy is crucial when working with clients who are facing hurdles in their rehabilitation process.