Understanding the role of a customer service representative

I'm curious about what a customer service representative does day-to-day. I'm considering it as a potential job after high school. Can anyone share what skills are important and if it's a good entry-level position?

Response: A customer service representative is a great entry-level position that can provide you with a variety of transferable skills. In a nutshell, the role involves dealing with customer inquiries, complaints, and general service issues. You would be the main point of contact for customers, so it requires excellent communication and problem-solving skills.

A day in the life of a customer service representative could include answering phone calls, responding to emails, and sometimes handling complaints and disputes. You might also be required to process orders and transactions, or update client accounts. In some roles, you may even deal directly with customers face-to-face. The specific duties can really vary depending on the type of business and industry.

In terms of skills, the ability to communicate effectively is crucial as you'll often be dealing with customers who may be frustrated or confused. Patience and empathy are also important, as they allow you to understand a customer's perspective and deal with them in a sensitive and respectful manner. Problem-solving abilities are useful because a key part of the role is often resolving customer issues or finding answers to their questions. Basic computer skills are typically required too, as many customer service roles involve some sort of digital platform.

Some other skills that might come in handy include adaptability (since every customer and situation can be different), stress management (especially if dealing with difficult customers), and teamwork (since you may work as part of a larger team).

In conclusion, a customer service role can be a great stepping stone, allowing you to build key skills, gain exposure to different areas of a business, and potentially climb the corporate ladder. However, it can also be challenging due to the potential for stressful interactions and the need for diplomacy. Nonetheless, it can be a good fit for those who enjoy interacting with people and solving problems.