What is a ramp agent responsible for?

I'm exploring different career options and came across ramp agents. What does their job involve, especially in terms of daily tasks and responsibilities? Do you need any specific qualifications to become one?

A ramp agent, also known as a ground service agent or baggage handler, plays a crucial role in ensuring the smooth functioning of airport operations. They work in the airside area of an airport interacting directly with airplanes and luggage behind the scenes, ensuring passengers’ luggage reaches the right destination.

Their daily responsibilities typically include:

1. Loading and unloading luggage and freight onto airplanes.

2. Guiding airplanes to and from their gates, often using specific signaling equipment.

3. Inspecting, cleaning, and maintaining various equipment and vehicles used on the airfield.

4. Performing pre-flight checks on the aircraft—for instance, they might check if the wings are free from ice or other potential hazards.

5. Assisting with tasks such as aircraft de-icing and addressing any issues that may cause delays.

As for qualifications, a high school diploma or GED is usually required. Greater emphasis is placed on physical ability (as the job involves heavy lifting and working in diverse weather conditions), attention to detail, teamwork, and communication skills. Some airlines may require a valid driver's license due to the driving duties involved in the role.

It's also worth noting that because airports operate around the clock, ramp agents often work in shifts that can include nights, weekends, and holidays. However, specific requirements and conditions may vary depending on the airline and location. While this role can be physically demanding, it provides an opportunity to work in a fast-paced aviation environment.