What does a bank branch manager do?

I'm considering a career in banking and want to understand what a bank branch manager's role includes. What kind of tasks do they handle daily, and what skills are necessary to succeed in this position?

A bank branch manager wears numerous hats and is responsible for the operational, administrative, and financial success of a bank's branch location. They oversee all aspects of a bank's operations at the branch level. Duties can shift from day to day but may include hiring staff, assisting with opening and closing accounts, loan application oversight, and cultivating relationships with new and current customers.

In a typical workday, a bank branch manager could be meeting with clients, reviewing loan requests, managing office logistics, and monitoring sales objectives. This role also involves a degree of customer service, often serving as the "face" of the bank and helping with difficult customer issues or escalations.

Strong customer service skills are essential since maintaining and building relationships is a large part of this role. Furthermore, business acumen, problem-solving skills, strong leadership, and effective communication are generally necessary for success in this position. A robust understanding of financial products and the banking industry is also crucial.

Lastly, bank branch managers also need to ensure that their branch is adhering to all laws and regulations. They work closely with risk management teams to ensure compliance and protect the bank from potential losses due to fraud or other risks.

On the educational front, most roles require a bachelor's degree in finance, business, or a related field. Prior banking or financial experience is usually expected as well, with previous management experience as an added benefit.