We recently had some work done on our house, and the contractor's work wasn't up to par. What steps should I take to address this? Should I contact them directly, or are there other steps to consider?
First, take a moment to clearly identify and document where the quality didn't meet your expectations. Photos, notes, and any written agreements or communications about what was supposed to be done can be helpful. This will offer you evidence if any conflict arises later.
Next, contact the contractor directly and professionally. Explain your concerns and give them an opportunity to rectify the situation. In many cases, reputable professionals will be willing to address and fix any issues you're not pleased with.
If the contractor refuses to fix the problem or is not responsive, you may need to escalate the matter. Check if the contractor is part of any professional trade associations - these organizations often have dispute resolution procedures.
If this doesn't resolve your issue, you may need to involve a lawyer or consider small claims court, if the sum disputed is within the court's limit.
Always remember to keep all communication and receipts. This will provide a solid timeline and proof of all interactions, which may assist in resolving the dispute.
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