What job does a keyholder do at a retail store?

I've heard the term keyholder a lot recently, especially in retail job listings. What are their responsibilities, and is this something I could consider as a part-time job while in high school?

A keyholder role primarily revolves around store operations when the manager or assistant manager are not present. They hold the keys to the store and is thus tasked with opening and closing the store, including managing the security system.

The specific responsibilities, of course, vary by establishment, but they typically involve duties such as:

- Counting the cash in the register at the start and end of shifts.

- Managing the customer service team, addressing any disputes or complaints if necessary.

- Assisting with the store's visual aesthetics, restocking, and inventory control.

- Ensuring the team sticks to the store's rules and regulations.

It's a role that requires trust, as you'd have access to the store outside of normal business hours and be responsible for cash handling. Hence, many retail businesses prefer hiring individuals who have previous experience in retail and demonstrated reliability.

Regarding your question if a high school student could consider this role, the answer largely depends on the specific store's hiring policies and your personal schedule. Some retailers will hire high school students as keyholders, especially if they've demonstrated reliability and maturity. However, keep in mind that this role can require more time commitment than a typical floor associate, including likely some early mornings or late evenings for opening and closing the store. Given the responsibilities, it might also necessitate extra work hours during holiday seasons or major store events, so be sure to evaluate carefully whether it aligns with your academic schedule and extracurricular activities.