The situation
This institution is a private Jesuit university in the Southwest region. With 2,700 undergrad students and nearly 4,000 grad students, faculty + staff are stretched thin, and can't always be online to provide the answers and experience that students expect.
The CollegeVine solution
The university deployed a custom One Stop agent for all of its students.
The results
- 866 emails responded to by the AI agent
- 83% emails resolved with no escalation
- 17% emails escalated to faculty
"While we never want to move away from the high-touch advising that has been our hallmark at [our institution], our One Stop agent can help offer accurate, consistent guidance on policies, programs, deadlines, 'where-to-go' and next steps—especially during after-hours or peak advising periods," says the university's Parent and Family Liaison.
"We're most excited about the accurate and quick response times, the conversations it is beginning about how we can leverage the technology to make our work smarter and more collaborative, and the results we saw with our mission to drive Spring registration—reducing the very labor intensive follow-up from faculty."
Key benefits of using AI in student affairs
- 24/7/365, personalized, multilingual support for students, parents, and alumni.
- Increased student engagement when they feel more comfortable asking AI for help
- Automated admin tasks can handle inquiries and requests via email, text, web chat, and phone
- Integrated data analytics surface trends in student behavior, helping staff prioritize high-impact work
- Cross-departmental integration can file requests across campus, enabling streamlined service
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